FAQs
ORDERS AND RETURNS
- How to place an order
- Discounts and promotions
- Price guarantee
- Shipping policy and rates
- Return policy and procedure
- Cancelling an order
- Where to find us
- Soap?
- Can I eat it?
- Why caffeine?
- Where do you get your caffeine from?
- Will it make me jittery?
- Can I use the Energy bar at night?
- Is it all natural?
- What is the base ingredient in your soaps?
- Is Palm Oil sustainable?
- Is it good for sensitive skin?
- What if I have Eczema, Psoriasis or other skin conditions?
- Can I use your products if I am pregnant or breastfeeding?
- Do you test on animals?
- Is it vegan?
- Can I use it on my face?
- Are the exfoliating beads biodegradable?
- How do you pronounce Jojoba?
- What about the coloring of the beads?
- Why ROUND soap?
- Why the water-tight packaging?
- How do I open the packaging?
- When are you launching new products?
- Why DIRTYBIRD? And why the rooster?
- Why Relax and Recover if you are an Energy brand?
- Why green M&Ms?
- Have you guys been on Shark Tank?
- How do I help spread the word about DBE?
- How do I become a DIRTYBIRD ambassador?
- Interested in carrying DIRTYBIRD ENERGY in your gym or store?
ORDERS AND RETURNS
How to place an order
• To add an item to your shopping cart when visiting a product page, select the desired quantity and click the “add to cart” button.
• When you have completed adding items to cart, select the shopping cart icon in the upper right-hand corner of your screen to begin the checkout process.
• Follow the prompts during checkout to enter your billing and shipping information and complete your order.
Back to TopDiscounts and promotions
• We occasionally offer promotional discounts and pricing to our customers. To receive exclusive access to DIRTYBIRD ENERGY sales, promotions and discounts, signup for our Newsletter and follow us on Facebook, Instagram and Twitter.
• If you have a Discount Code you would like to use, enter it during the first page of the checkout process. If you are using a desktop computer, you will find the Discount Code field on the right side of your screen under Order Summary. On a tablet or other mobile device, the Discount Code field can be located at the top of your screen by expanding the text field Discount Code and Order Summary.
Back to TopPrice guarantee
• If you find a lower price at one of our Authorized Retailers, we would be happy to match that price on orders within 14 days of receiving your product. Please contact us at customerservice@dirtybirdenergy.com.
Back to TopShipping policy and rates
• All Club Subscriptions and 6-Pack orders receive "Everyday Free Shipping".**
Order Value |
Standard (3-7 days) |
2nd Day Air |
Next Day Air |
AK, HI, Puerto Rico and US Territories** |
Up to $9.99 |
$3 Flat Rate |
$20 Flat Rate |
$30 Flat Rate |
$25 Flat Rate |
$10 to $29.99 |
$5.95 Flat Rate |
$20 Flat Rate |
$30 Flat Rate |
$25 Flat Rate |
$30 and Up |
Free Shipping |
$20 Flat Rate |
$30 Flat Rate |
$25 Flat Rate |
** Orders to Alaska, Hawaii, Puerto Rico, US Territories and Canada are not eligible for Everyday Free Shipping", only Standard shipping is available as outlined in the chart above. Canadian orders are subject to applicable duties, taxes or customs charges.
• Our orders ship Monday through Friday using UPS and UPS SurePost, except for observed UPS holidays and natural disasters that may delay shipments. Date of delivery will depend upon the UPS or USPS postal carriers in your area.
• Orders with standard shipping, placed Sunday through Thursday, will ship within 48 hours of the time your order is placed.
• If order is placed on a US Holiday, Friday or Saturday, it will be shipped on the following business day.
• At this time, the only country outside of the US and US Territories eligible for International Shipping is Canada. We currently do not offer International Shipping to other countries. For questions, comments or more information, please contact customerservice@dirtybirdenergy.com.
Back to TopReturn policy & procedure
• If for some reason, you are not satisfied with anything you purchased from our online store, you may return it to us within thirty (30) days of the receipt date for an exchange or refund.
• We do not refund shipping charges, and you are responsible for paying the cost of shipping the product(s) back to us (including the cost of insurance, if you choose to insure the package).
• After thirty (30) days, we will not accept returns or exchanges for any reason other than for manufacturer defect.
• Please include a note in your package indicating your original order number, your reason(s) for returning the product(s), and whether you want an exchange or refund. Ship your package to:
DIRTYBIRD ENERGY
Attn: Returns Dept.
14937 SW Tualatin-Sherwood Road, Suite 306
Sherwood, OR 97140
Cancelling an order
• If you wish to cancel your order, please contact us immediately at customerservice@dirtybirdenergy.com. We will make our best effort, but if your order processes quickly, we cannot guarantee the ability to cancel an order before it ships.
Back to TopWhere to find us
• We don’t have our own brick-and-mortars (yet). Our products are available at select Authorized Retailers. Please email us at customerservice@dirtybirdenergy.com for more information.
Back to TopPRODUCT INFORMATION
Soap?
• Yes, Soap!
Back to TopCan I eat it?
• No. Although we try to include the most natural ingredients in our products, like all other soap and body care products, they are not intended for ingestion by any animals. If you or someone you know has tried to eat one of our products (please don’t), contact Poison Control immediately.
Back to TopWhy Caffeine?
• When absorbed into the skin, it gives your body a (little) boost of energy and antioxidants, helps to smooth and tighten the appearance of your skin, encourage improved circulation!
Back to TopWhere do you get your Caffeine from?
• Coffee beans!
Back to TopWill it make me jittery?
• It’s not likely, and not intended to feel like soaking in a bathtub full of your favorite coffee (mmm), but everyone reacts differently so give it a try and let us know by emailing us at customerservice@dirtybirdenergy.com.
Back to TopCan I use the ENERGY bar at night?
• Because of its get-up-and-go qualities, we recommend using our ENERGY bar during the day (every day!). For night time use, we recommend using our Relax and Recover bars.
Back to TopIs it all natural?
• We are Paraben-free and Sulfate-free!
• We use many naturally derived ingredients in our products such as CAFFEINE, Coconut Oil, Peppermint, Lavender, Radish Root and MORE! To maintain the stability of our products we must use some preservatives to maintain that they hold up from first use to last “sud” while in your possession.
Back to TopWhat is the base ingredient in your soaps?
• Our primary base is a blend of Coconut Oil and Palm Oil.
Back to TopIs Palm Oil sustainable?
• Yes, our Palm Oil is certified by RSPO (Roundtable for Sustainable Palm Oil)
Back to TopIs it good for sensitive skin?
• Although we use as many natural products as possible, on occasion they may feel to stimulating for some people. If you have a history of sensitive skin, we recommend checking with your dermatologist before use.
Back to TopWhat if I have Eczema, Psoriasis or other skin conditions?
• Please consult your dermatologist.
Back to TopCan I use your products if I am pregnant or breastfeeding?
• Please consult your doctor.
Back to TopDo you test on animals?
• Our products are only tested on humans to ensure they work as intended.
Back to TopIs it vegan?
• We do not use any animal products or bi-products.
Back to TopCan I use it on my face?
• Our products are only approved and intended for use on your body.
Back to TopAre the exfoliating beads biodegradable?
• Yes! Our beads are all-natural and comprised of Jojoba or Sunflower Oils.
Back to TopHow do you pronounce Jojoba?
Hohoba!
Back to TopWhat about the coloring of the beads?
• We do not use any dyes in our products, only naturally derived coloring.
Back to TopWhy ROUND soap?
• Firstly, we’re not squares, we like to think outside the box! AND we’ve found that round soap is easier to hold in the shower and dissolves more evenly from first use to last “sud”.
Back to TopWhy the water-tight packaging?
• Portability! Take it with you to the gym, camping or anywhere else that you need a quick invigorating, relaxing or refreshing lather.
Back to TopHow do I open the packaging?
• To open, pry open the edges on one side of the packaging then pull the edges apart. The package should pop right open!
• To close, place your soap, wet or dry, back into one side of the package and press firmly until the package pops closed again!
Back to TopWhen are you launching new products?
We are constantly working to expand our line. Sign up for our Newsletter (scroll down to the footer) to hear about new products first! Have any suggestions? Email us at customerservice@dirtybirdenergy.com.
ETC
Why DIRTYBIRD? And why the Rooster?
• DIRTYBIRD is a play on “Earlybird” and like the rooster, we aim to get you up and moving in the morning (or after a hard workout).
Back to TopWhy Relax and Recover if you are an Energy brand?
• To get the best start on your day, your body needs to relax and recover from a heavy workout with a good night’s sleep!
Back to TopWhy Green M&Ms?
• Just making sure you’re still reading the FAQs, way to go!
Back to TopHave you guys been on Shark Tank?
• We’ve gotten this far without them!
Back to TopHow do I help spread the word about DBE?
• Follow us on Facebook, Instagram and Twitter, share our posts and let everyone know how much you love us!
Back to TopHow do I become a DIRTYBIRD ambassador?
• Reach out to us at customerservice@dirtybirdenergy.com
Back to TopInterested in carrying DIRTYBIRD ENERGY in your gym or store?
• Contact us at customerservice@dirtybirdenergy.com.
Back to Top